Bows & Bridges is committed to protecting your privacy and this statement explains how we collect and use your personal data.

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The information we collect

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In order to better serve our clients and improve our website and services we may collect the following information:​

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• Contact Information – name, address, telephone numbers and email address

• Personal Information for students under the age of 16 – Name and DOB with parent or guardian as sole contact.

• Business Details

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How we use the information

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The information provided is collected directly from our clients either electronically or in writing and may be used for any or all of the following:

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• Producing and maintaining internal records,

• Verifying identity where required  

• Communications by email, telephone or post.

• Monitoring website and social media activity

• Create and deliver services

• Promotions and marketing

• Processing financial transactions

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Who we share personal information with

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Bows & Bridges works with organisations that may require personal information from our clients. The personal data may be used by Bows & Bridges in order to book exams, performance events, venues and outings and will not be shared or sold to any other third party organisations.

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Organisations included: Associated Board of the Royal Schools of Music (ABRSM), Royston/Wardieburn Community Centre and Granton Hub.

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Security

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Information submitted to Bows & Bridges via electronic (website contact form, email and social media) and non-electronic communications (letters, invoices) is secure and will never be shared unless authorised. To ensure that no unauthorised access or disclosure of personal information we have implemented physical, electronic and managerial procedures to safeguard the information we collect.

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Retaining your personal information

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Bows & Bridges will retain your personal information on file for as long as you remain a client to ensure continued services are delivered to you. In addition we may retain your personal information for a period of up to seven years after you cease to be a client in order to fulfil our statutory obligations.

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Your rights

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Access to Information – You have the right to request a copy of all personal information about you we hold.

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Correcting your Personal Information – We endeavour to make sure your personal information is accurate, fully complete and up to date. You may ask us to update any personal information at any given time if it is insufficient.

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Deleting your Personal Information – You have the right to ask us to delete personal information or ‘be forgotten’ in accordance with GDPR Act 2018.

 

Objecting to how we may use your information – You have the right to ask us to stop using your personal information at any given time for direct marketing purposes and organisations involved with Bows & Bridges.

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Restricting how we use your information – You have the right to ask us to restrict how we use your personal information, for example, photographs and videos on website/social media for promotion and marketing purposes.

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Withdrawing your consent using your information – Where we have used your personal information with your consent, you have the right to withdraw this at any given time. We will stop using your personal information for the purposes of which it was given. Please contact us via any of the communication methods in the Contact section if you wish to exercise any of these rights.

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Links to Websites

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This website does contain links to external websites and privacy policies may vary, therefore we are not responsible for the content or privacy policies of these websites.

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Changes to the Privacy Policy

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This Privacy Policy will be kept under review and updated with any changes on this website. Paper copies of the Privacy Policy can be obtained upon request. This statement was last updated 9th May 2018.

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Complaints

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At Bows & Bridges we aim to resolve all complaints about how we handle personal information, however you may lodge a complaint with the Information Comissioner’s Office with the following contact information:

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Information Comissioner’s Office – Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113          

Web: https://ico.org.uk/concerns  

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